Frequently Asked Questions
Everything you need to know about shopping with Professor.E.
What is the typical shipping timeframe for domestic and international orders?
Orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs clearance.
What is your return policy for seasonal collections?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all Professor.E tags attached. Please note that certain limited-edition items may be marked as final sale.
How do I determine my size in Professor.E garments?
Our silhouettes often feature unique, avant-garde tailoring. We provide a detailed size guide on each product page with specific measurements for chest, length, and shoulder width to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer localized payment options through Stripe.
Are customs duties and taxes included in international orders?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in our shipping fees.
How can I track the status of my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.